How to Exchange or Refund

Dear customer please make sure to adhere the below rules and steps incase of item that needs to be exchanged.

  1. Simply contact Shay int. Customer Care Team by writing an email to shayintonline@gmail.com within 7 days of delivery to request an exchange.
  2. Once our Team approves your request, we will place an exchange order on your behalf and note the items to be sent in exchange or process your Shay int. Online store credit.
  3. In case you've requested item(s) in exchange, our delivery agent will pick up exchange item(s) from your doorstep and deliver the fresh order.

All items should be new, unused, and with all Shay int. brand tags on the garment still attached. Items that are damaged, soiled or altered may not be accepted.

We allow an exchange of item(s) purchased on shayint.com except for lingerie, and accessories, handbags, and shoes. Item(s) can be exchanged for a different size, or an alternative product(s), subject to availability of stock by making a payment for the difference in price, if any, or for store credit.

The purchased item(s) are your responsibility until they reach us. We request you to ensure that they're packed up properly for exchange to avoid damage and tampering on their way to us. All exchange items will be inspected once we receive them before we can complete an exchange request.

We try hard to accept all items returned to us and implement our exchange and credit policy. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. We do not provide cash backs or refunds. If you have any other questions with regards to our exchange policy, please contact us on shayintonline.com or +94777533109