Shipping policy
At Shay Int., we strive to ensure your orders are delivered quickly and securely.
Order Processing
-
Orders are processed within 2–3 working days (Monday–Friday, excluding public holidays).
-
Once dispatched, you will receive a confirmation email with tracking details.
-
During busy periods, promotional events and sales there may be delays on the dispatch of your order.
Delivery Timeframes
-
Colombo deliveries: 2–4 working days.
-
Deliveries outside Colombo: 3–7 working days, depending on location.
Delivery Charges
Delivery fees will be calculated and shown at checkout.
Tracking your order
You can track your order via our shipping confirmation email or from your online Shay Int account. If you do not receive your tracking details, please contact our team directly at shayint.onlinesales@gmail.com
Changing or Canceling an Order
If you need to change or cancel your order, please contact our team immediately by clicking here. Once your order has been processed, we are unable to make changes or cancel it. However, if there has been a mistake, we will do our best to assist you.
Support
For any questions regarding your order or delivery, please contact us at shayint.onlinesales@gmail.com or call 077 176 1665.
Shipping Policy – International
We are pleased to offer international delivery
Order Processing
-
Orders are processed within 2–3 working days (Monday–Friday, excluding public holidays).
-
Once dispatched, you will receive a confirmation email with tracking details.
Delivery Timeframes
-
Delivery timelines vary depending on destination and will be shown at checkout.
-
Standard international delivery generally takes 7–21 working days.
Shipping Charges & Duties
-
International shipping charges are calculated at checkout.
-
Customs duties, taxes, or additional import fees (if applicable) are the responsibility of the customer.
Delays
While we aim to deliver on time, occasional delays may occur due to courier schedules, weather conditions, or customs clearance.
Support
For any questions regarding your international order, please contact us at shayint.onlinesales@gmail.com or call +94 77 176 1665.
